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✅ Brand-New Laptops

• 12-month manufacturer warranty (as per original brand terms)
• Covers hardware defects and manufacturing issues
• Support available through authorized service centers

✅ Certified Renewed Laptops

• 12-month Lappy Tappy warranty
• Devices are thoroughly inspected, tested, and certified by professionals
• Covers internal hardware malfunctions (CPU, motherboard, RAM, display, battery*)
• Replacements or repairs provided based on issue severity

❌ Warranty Exclusions

• Physical or water damage
• Software issues caused by third-party installations
• Mishandling or unauthorized repairs
• Battery degradation due to normal usage (covered only if faulty within 30 days)

💬 How to Claim

• Contact our support team at support@lappytappy.com
• Provide order number and a brief description of the issue
• Our team will guide you through diagnosis and pickup/repair process

• 🏅 Grade A: Excellent condition with minimal signs of use, looks almost like new.
• 🥈 Grade B: Good condition with visible scratches or minor dents, fully functional.
• 🔧 Refurbished: Heavy wear with noticeable scratches or dents, but tested and works properly.